Privacy Policy

This privacy policy is for this Website and served by Arbitralis ADR Corporate Services Provider LLC and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the Website and Website owners. Furthermore, the way this Website processes, stores and protects user data and information will also be detailed within this policy.

We may update this privacy policy from time to time – you can find our latest policy on our Website.


The Website

This Website and its owners take a proactive approach to user privacy and ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This Website complies to all Dubai national laws and requirements for user privacy.


What type of Personal Data do we collect?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we collect focuses on your usage of the Website. This will include:

  • The device used to access the Website;
  • Its operating system;
  • Connection type; and
  • IP address

When you engage with us on social media platforms, we will use your social media username (if you interact with us through those channels) to help us respond to your comments, questions or feedback.

Your name and email address to respond to any enquiries you make when you complete the contact form on our Website.


What is the information used for?

The information we collect about you when you visit our Website is used to analyse your activity on the site so that we can administer, support, improve and develop our business. It is also used for statistical and analytical purposes. Ultimately, this will allow us to optimise customer experience.


Where does the information come from?

We collect your personal information when you interact with us, such as when you visit our Website or when you utilize our ‘Contact us’ form on the Website.  Information such as your name, email address is collected when you complete the ‘Contact us’ form on our Website. We may also collect personal information when you engage with us on social media, complete any surveys we send to you or when you enter prize draws or competitions.

We rely on legitimate interest as a basis for processing your personal information when you contact us using ‘Contact form’ on our Website or when you engage with us on social media. We carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interest of processing that information.

When we collect your information from surveys or entering prize draws, we will ask for your prior consent.


Email Newsletters

This Website operates an email newsletter program, used to inform subscribers about products and services supplied by the owners of this Website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with the Federal Law of 2006 Electronic Commerce and Transactions. All personal details relating to subscriptions are held securely and in accordance with the applicable regulations. No personal details are passed on to third parties nor shared with companies / individuals outside the company, that operates this Website.

Email marketing campaigns published by this Website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no mean a comprehensive and/or exhaustive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

According to the Federal Law of 2006 Electronic Commerce and Transactions, subscribers can un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will be detailed instead.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this Website and its owners participate on, are in line with the Terms and Conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage through them properly, with care, caution and due diligence, considering their own privacy and personal details. This Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This Website may use social sharing buttons, which help share web content directly from web pages to the social media platform selected. Users are advised, before using such social sharing buttons, that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.



Our Website use certain Tags, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.


External Links

Our Website may include external web links whose privacy practices are not governed by our company and may differ from those of ours. We encourage you to be extremely cautious before clicking on any external links and to carefully read the privacy policy of any Website you visit.

Users should bear in mind that they visit external links at their own risk and this Website, its owners and administrators cannot be held liable for any damages or implications caused by visiting any external links mentioned. 


Your Rights

The rights available to you depend on the processing reason by the Website owner.

Access: You have the right to request copies of your personal information from the Website.

Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Erasure: You have the right to request that we erase your personal information

Withdraw Consent: when personal information is processed on the basis of consent an individual may withdraw consent at any time. In the event that you no longer want to receive any marketing material from us, please use the unsubscribe option (which is in all of our marketing emails to you), or contact us on the details set out below.

Restriction: You have the right to ask us to restrict the processing of your information

Objection to Processing: the right to object on legitimate grounds to the processing of your personal information. In certain circumstances we may not be able to stop using your personal information, if that is the case, we will advise you accordingly, giving reasons.

Data Portability: the right to request that some of your personal information is provided to you, or to another data controller, in a commonly used, electronic format 

If you would like to exercise any of the above rights, please contact us at



The security of your personal information is important to us. We will take appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal data.



Questions, comments, complaints and requests regarding this policy are welcomed and should be addressed to the below contact address at


Resources & Further Information